Summit Proof! Mobility™

Dec 17, 2018 - Antioch, CA

 

Ritam Technologies, LLC, of Antioch, CA, announces the pending release of its latest product: Summit Proof! Mobility™ (“Mobility”) as a mobile device add-on to the Summit Service System™. This new product takes the benefits of Summit Service System to your mobile devices, bringing a high level of dispatch management and communication with technicians and customers while simplifying access to critical work order information.

 

There are two editions available: Limited Access or Enhanced Access, and the selection may be made according to the technician preference settings. New employees could have Limited Access to just view the most critical task information. Skilled technicians could instead have Enhanced Access to view tank details, prior history, etc., which keeps them informed and productive.

 

With a heavy emphasis on interactive status updates and simplicity of use, Mobility provides key features for office personnel, supervisors, technicians, and customers. Office personnel may view maps showing the status of each job site on each route scheduled for the day, including the current technician locations.

 

Supervisors have access to the same status map views from their mobile devices, but they also may receive emergency instant messages from technicians as issues arise in the field. This keeps supervisors informed and able to respond in a timely manner where there attention is required.

 

Technicians have image-oriented selections to choose from, including voice navigation, map views, work order details, special instructions, and more. They may also effortlessly update their status to keep all players informed. Simply tap to select. Additionally, instant messages may be sent to customers, keeping them in the loop for status changes: Running late, arriving early, service completed, complications in completing service, etc. Again, simply tap to select, and send. The customer will receive a text message, email, or no contact, according to their preferences.

 

Best of all: No typing is required to send messages. All content is determined by office personnel, and the technician simply selects the appropriate message to convey to customers and supervisors. This prevents spelling and grammatical errors, ensuring that the company identity is properly presented in all external communications.

 

Summit Proof! Mobility goes beyond simple dispatching and with limited effort, adds layers for status updates and customer communication. Additionally, customers may view activities relating to their job sites through secure access to a special Proof of Service web portal.

 

With over 35 years of industry experience, Ritam Technologies has applied its inside knowledge to produce a superior, industry-specific mobile dispatching product that truly addresses the needs of the industry.

 

For further information, contact Mark Billings at 925-478-2732 (Int’l) or 800-662-8471 (US/Canada); info@ritam.com.

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Ritam Technologies, LLC

Ritam Technologies has been supporting the liquid waste industry with software since 1981. We are your industry experts in the software business, providing the Summit family of products. We have over a dozen software products ranging from the specific-purpose Summit Service Reminders™ and Summit Route Management™, to mobile apps for routing and dispatch management, inventory control and proof of service with Summit Proof!™, billing systems (Summit Rental System™ and Summit Service System™) for all aspects of the liquid and solid waste industries, and general software such as Summit Fleet Maintenance™.

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